Refund policy
Our 30-Day Money-Back Guarantee
Buying a candle you've never smelled takes a little faith — so we've removed the risk. Light it, live with it, and if you don't love it, email Sales@ateliercandela.com within 30 days of delivery and we'll refund your purchase in full to your original payment method. No questions asked — and no need to send the candle back, even if you've burned it.
The guarantee applies to candles purchased at ateliercandela.com and is limited to one guarantee refund per customer or household. Gift cards are not covered.
Standard returns (unused items)
If you'd simply like to return an unused item, we have a 15-day return policy, which means you have 15 days after receiving your item to request a return.
To be eligible for a standard return, your item must be in the same condition that you received it, unused and in its original packaging. You'll also need the receipt or proof of purchase.
To start a return, you can contact us at Sales@ateliercandela.com. Please note that returns will need to be sent to the following address:
9507 Fern Wood Forest
Houston TX 77040
If your return is accepted, we'll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at Sales@ateliercandela.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
We cannot accept standard returns on gift cards. Sale items are covered by our 30-day money-back guarantee but are not eligible for standard returns.
Exchanges
The fastest way to ensure you get what you want is to request a refund under our guarantee (or return the unused item), and once accepted, make a separate purchase for the new item.
Refunds
Refunds under our 30-Day Money-Back Guarantee are issued without a return: once we receive your email, we'll confirm and refund your original payment method within 10 business days.
For standard returns, we will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we've approved your refund, please contact us at Sales@ateliercandela.com.
